Last Updated: 3 October, 2024
At Ethixweb, we provide a range of digital services, including website design, graphic design, and SEO optimization. This Shipping Policy outlines how we deliver our services and what you can expect during the process.
1. Service Delivery Method
All our services are delivered digitally. This includes:
- Website Design: Completed designs will be shared with you via email or a project management tool.
- Graphic Design: Final graphics will be sent in the agreed-upon format (e.g., JPEG, PNG, PDF) through email or file-sharing platforms.
- SEO Optimization Reports: Reports and analyses will be provided digitally through email or our project management platform.
2. Delivery Timeframes
- Website and Graphic Design: Delivery timelines will be outlined in your project proposal. We strive to meet these deadlines but may require additional time based on the complexity of the project and your responsiveness in providing necessary materials.
3. Shipping Costs (for Physical Products)
For any physical items, shipping costs will be calculated at checkout based on your location and the selected shipping method. You will be notified of any applicable shipping fees before finalizing your order.
4. Tracking Orders (for Physical Products)
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment until it arrives.
5. Issues with Delivery
If you encounter any issues with the delivery of your services or physical products, please contact us at [email protected] within 3 days of the expected delivery date. We will work to resolve any issues promptly.
6. Refunds and Cancellations
For digital services, please refer to our Cancellation and Refund Policy for details on how we handle cancellations and refunds. For physical products, refunds may be applicable under specific conditions, as outlined in our Refund Policy.
7. Contact Us
If you have any questions about our shipping policy or service delivery, please contact us at:
- Email: [email protected]
- Phone: +91 9311124764
- Address: 19/56 A 2nd Floor Tilak Nagar, New Delhi, Delhi, 110018
