Cancellation & Refunds

Clients may cancel a project at any time by providing written notice to info@ethixweb.com. Cancellations are processed within 2 business days of receipt.

Work completed up to the cancellation date is billable. Any unused portion of a prepaid project fee will be refunded on a pro rated basis, minus work already delivered and a 10% administrative processing fee.

Refunds are available under the following conditions:

• The project has not been started (full refund, minus payment processing fees).
• Ethixweb fails to deliver agreed deliverables within the contracted timeline without client caused delays (partial or full refund at our discretion).
• A material defect in delivered work that cannot be rectified within 2 revision cycles.

Refunds are not available for completed and approved deliverables, rush fees, third party costs (domain registration, hosting, ad spend), or delays caused by incomplete client supplied assets or approvals.

Monthly retainer agreements may be cancelled with 30 days' written notice. Fees for the current billing cycle are non-refundable. The final month of service will be provided in full before the retainer concludes.

Approved refunds are processed within 7-14 business days and returned to the original payment method. Stripe or PayPal processing fees are non-recoverable.

For refund requests or cancellation notices, please email info@ethixweb.com with your project name and invoice number.